We pride ourselves on providing the best possible service to you, our customer. The kind of service we ourselves would want to receive.
That means competitive prices, quality services, honest and open dealings. No hidden charges, no selling your data to marketing companies.
And because things don't always go to plan, great customer support.
Over 83% of our customers say they would recommend us (according to our customer survey in 2007).
Very many thanks for your prompt response to my request. I would expect nothing less from the Phone Co-op, that has always provided such a high quality service!
Apart from being a co-operative, this high standard of service is another reason why I continue to support you. The fact that when I telephone, a person always answers the phone promptly, courteously and efficiently is another very positive factor!
Please keep up this high standard!
Michael Bunney
"Thank you very much for taking up this matter with BT and I am more than happy with the outcome.
I can only say that the Phone Coop's Customer Services department is one of the best I've come across!"
David Beare
"Becky went more than the extra mile, was incredibly patient as I fumbled with new software and
even when I said, maybe I should hang up so you can deal with other callers, made me feel like my
problems were just as important as anyone else's."
John Heyderman
"We chose your company partly because of its co-operative nature and ethical policy but also because we were able to speak to a person had sufficient autonomy to be able to discuss our needs, which were not completely standard, rather than read from a script!
I am really impressed and will be talking about your service to my friends with considerable enthusiasm."
Alison Higgs
"Thank you for your charming letter. This is the courteous way to run a business, something that
so many companies have lost track of!"
Jo Winter
"What really helped was that Tim took responsibility. Being able to call someone directly who knew the
problem and felt responsible for sorting it out made a huge difference."
Helena
"I hope your boss knows what an asset to the business you are.. Thanks for keeping me in the loop."
Romy Sembi
"I would just like to say how impressed I was with the service when I needed broadband help this week. I was called back promptly, and the service that Tim provided was excellent. He was clear with his instructions and patient with me!. With many thanks."
Miss Jennifer Harding
Our Customer Services Charter (.pdf document)
lays out how we deal with and respond to customer enquiries and complaints.
We have a Code of Practice
(.pdf document) as recommended by OFCOM.
(opens in new window).
We are a member of the Office of the Telecommunications Ombudsman (www.otelo.org.uk), a dispute resolution service approved by the regulator (Ofcom).
Otelo is a free and independent service set up to fairly investigate customer complaints.
|
