Voice over IP (VOIP) Service

'Voice over IP' (VOIP) or 'Internet Telephony' gives highly featured telephone services over a broadband connection.

It offers a highly flexible solution for home office, small office and multi-site organisations.

Benefits

• low rental charges - get two extra voice lines on your existing ADSL connection


• free calls between sites - never pay for inter-office calls again


• multi-site - transfer calls between different offices


• excellent value for money compared to other small office solutions - no need for expensive 'group' line services such as Featureline


• can integrate with your existing PC network or as a stand-alone telephone system


• the number stays with the phone, which can be plugged in any where on your network or used remotely


• calls made from any location can be charged to the company account, making it great for homeworking


• an 0845 number for each user


• works over wi-fi connections


• access to operator services and directory assistance are available

Handset features

VoIP subscribers have access to many PBX-style facilities. These include:

• caller ID display


• fully-featured voicemail system with email and stutter tone notification and personal greeting


• call forwarding options - transfer calls by dialing an extension


• more advanced features such as call queueing and menu systems can be provided on request


• Snom phones have a built in web interface for looking up and changing settings easily

How it works

Users with ADSL can have 2 concurrent VOIP calls, in addition to the normal voice channel call. With SDSL or other connections with higher upstream bandwidth, many more calls may be carried.

Users are provided with a SIP phone, which looks like an ordinary phone but plugs into at network (CAT5) socket. It does not need to be attached to a PC, unlike services such as Skype.

Alternatively, you can use an ordinary telephone, plugged into an ADSL router that has SIP ports.

Each user is permanently assigned an 0845 number for incoming calls. The gateway to the public telephone network (PSTN) uses an Asterisk soft switch ('virtual PBX') system.

VoIP services are dependent on a power supply and a working broadband service. Without these, you will not be able to make calls.

The Phone Co-op does not pass on location information to the Emergency Services and so we strongly advise that you do not attempt to use your VoIP service to contact the Emergency Services. The Phone Co-op recommends that you maintain a standard telephone line in order to access the Emergency Services.

Call Charges

Calls to another VoIP user who is registered on our network are free of charge.

Calls to any other number are routed out of the SIP server to the PSTN and are charged at our V Call Tariff rate.

Set Up, Equipment and Subscription Costs

You must have an ADSL or SDSL connection from the Phone Co-op.

Ordering

Please contact the Sales Team call 0845 458 9070
or email them using this mail form.

Notes

All prices exclude VAT.
Call charges are billed on our V Call Tariff, monthly in arrears. Monthly subscription charges are billed in advance.
The service is compatible with ADSL SIP routers such as the Draytek Vigor.