Line Services

Transferring your services

These services will be retained on transfer to the Phone Co-op:

• Broadband
• all Calling Features (except for 1571 with personal messaging) - see below for details
• Incoming Call Barring (Outgoing Call Barring can be replaced with a free network service - please contact Customer Services on 0845 458 9000)
• Redcare Standard

Full details and (if applicable) the costs for each service:

1571
1571 Extra
Anonymous Call Reject
Call Barring
Call Display
Call Diversion
Call Minder
Caller Redirect
Call Sign
Call Waiting
Choose to Refuse (number barring)
Reminder Call
Remote Call Forwarding
Ring Back
SMS Text
Three Way Calling
Withhold Number

Existing Customers - add or remove line services.

Services that are not available

There are some services that are not available with our line rental services. If you require these services then you will need to continue your line rental with BT:

• 1571 with a personal greeting (standard 1571 is not affected)
• BT Chargecards
• BT maintained equipment
• BT Call levels
• BT Charge advice
• BT Call my bill/View my bill
• BT bill direct
• Featureline
• Payphone Line (non private)
• Access Line (external extensions)
• RingMeFree
• Featurenet
• Redcare ISDN, Redcare ABC, Redline Total/Security.
• Outgoing Call Barring (this can be replaced with a free network service - contact Customer Services)
• Internet packages (except for broadband) requiring a BT phone line

Fault Reporting and Repair

You should not see any difference in the quality of the line, but should you suspect there to be a fault on your line, please call our customer services team on 0845 458 9000.

Standard Care
We aim to respond by the end of the next working day.
9am-5pm Monday to Friday, excluding Public and Bank Holidays.
Where a fault is reported out of normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day.
Price: Free

High Care
High Care Operates 24 hours per day, 7 days per week including Bank and Public Holidays.

We will aim to respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period we will be able to advise the progress being made to clear the fault.
Price: £6.90/month including VAT.