Please choose a section:
MY ACCOUNT
BILLING
INTERNET SERVICES
LINE RENTAL & TELEPHONE SERVICES
MY.PHONE.COOP ACCOUNT MANAGEMENT
For Sales, Membership and Press enquiries see the Contact Us page.
BT SWITCHED ON - learn more about BT's roll-out of a 'next-generation' digital telecoms network.
ACCOUNTS
Please check the account faq page to see if that answers your question.
If it does not, then contact our Customer Services Team:
Email using this Form
Telephone 0845 458 9000 during these hours:
9am - 7pm Monday to Friday
9am - 3pm Saturdays
Bank Holidays 10am - 2pm
(Closed on Sundays)
BILLING
Please check the billing faq page to see if that answers your question.
If it does not, then contact our Billing Team by email at
bills@thephone.coop
TELEPHONE AND LINE RENTAL
For information about faults, changing tariff, adding or removing line features and more please check the FAQ
pages:
account faq
phone faults faq
phone service faq
To contact our Customer Services Team:
Email using this Form
Telephone 0845 458 9000 during these hours:
9am - 7pm Monday to Friday
9am - 3pm Saturdays
Bank Holidays 10am - 2pm
(Closed on Sundays)
CUSTOMER CHARTER
Our Customer Services Charter (.pdf document)
lays out how we deal with and respond to customer enquiries and complaints.
We have a Code of Practice as recommended
by OFCOM (.pdf document).
To read PDF documents you'll need
Adobe Reader
(download it here)
Text reader tools for viewing PDFs are available
on the Adobe website
*Cost of calls is dependent upon your telephone service supplier. For Phone Co-op telephony
customers costs are 3.94p per minute during the day and 1p per minute at other times.
|
