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If you want to know more about broadband in general or the services we offer please take a look
at our Service FAQs page.
Buying Equipment: take a look at our Equipment FAQs for guidance on
what you need. We highly recommend contacting us on 0845 458 9000 for a chat before purchasing any equipment to
use with your Phone co-op broadband.
Installing Equipment: if you are trying to install equipment please see the relevant page for
USB modems or Ethernet Routers.
Engineer Visits: Where the customer requests a visit by an engineer to the customer’s premises to investigate
a broadband fault, if the engineer provides maintenance of any customer equipment
(including wiring) then a charge may apply. The charge is £144 ex vat.
If the visit is aborted e.g. the engineer does not gain any access then the abortive
visit charge of £50 ex vat will become payable.
QUICK TIP: If you are having problems with your connection and are using a Router, we advise that you turn it off for
15 minutes to see if this clears the problem.
If it does then you have suffered what is known as a 'stale session'
due to your router being permanently switched on.
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